WHY MY EPSON 29XL CARTRIDGE IS NOT RECOGNIZED?


If you are having trouble getting the compatible 29XL cartridges recognized by your printer, there is a series of instructions in the box that we recommend you carefully follow:

  1. When the printer displays 'Change Cartridge', press OK.
  2. Remove the empty cartridge from the printer.
  3. Turn off the printer
  4. Turn the printer back on
  5. Remove the 'PULL' sticker from the new cartridge.
  6. If the cartridge is not recognized after installation, press OK.
  7. Do not uninstall the cartridge, simply press 'Start' to initialize the printer.
  8. If the cartridge is still not recognized, please reinstall it.
  9. A pop-up window may indicate 'Not real ink detected' after installation. Click 'OK' and 'YES' to continue.
  10. The printer can display 'You did not install genuine Epson ink cartridges' when you first click to print. Click 'Continue' to pass this message.

If you continue to receive error messages such as "Unrecognized Ink Cartridge" or "Please Replace the Cartridge" after following the instructions above, it is likely that your printer has been affected by a new update. firmware day.

Epson 29XL compatible cartridges (T2981 / T2982 / T2983 / T2984 / T2986 or T2991 / T2992 / T2993 / T2994 / T2994 / T2996 cartridge numbers) are relatively new in the market, and printers in this range have already been recent updates directly from Epson. Firmware updates are designed to disable the use of third-party cartridges.

The best thing to do is to make sure that any option to allow future printer updates is not selected during initial printer setup. If you have already installed your printer, it is probably best to go to the properties of your printer on your computer and deselect printer updates from there if possible, or directly on the menu screen. your printer.

Unfortunately, this is a problem that affects the entire market, compatible products of all retailers are likely to be affected. To continue printing under these circumstances, your printer will only accept original Epson cartridges until an updated compatible chip is available. It may be more cost effective at this point to replace your printer with a printer that is not affected by regular firmware updates.

If you are not sure what to do, contact Epson Customer Service for more information on the recommended printer lines.

Printers involved:

  • Epson XP-235
  • Epson XP-332
  • Epson XP-335
  • Epson XP-432
  • Epson XP-435

 

Categories: Printer, Ink Cartridge
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